General Questions
Find quick answers about our handmade woolen products, care instructions, delivery options, and custom orders to enhance your shopping experience.
A: Orders are typically processed within 2–5 business days. You’ll receive a tracking number once your order ships.
A: Please contact us as soon as possible if you need to make changes. We can only make changes or cancel orders before they are processed for shipping.
A: Yes! Every crochet bag is handmade with care using high-quality yarn and sustainable materials. Small variations in size or color may occur due to the handmade nature of our products.
A: To keep your bag looking its best, spot clean with a damp cloth and mild detergent. Avoid machine washing or drying, as this can alter the shape or damage the fibers.
A: We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Advanced Questions
A: Yes, we accept returns within 14 days of delivery for unused items in their original condition. Please check our Return Policy for full details.
A: We’re so sorry! Please contact us with a photo of the item within 7 days of delivery, and we’ll make it right with a replacement or refund.
A: Yes, we offer eco-friendly gift packaging. You can select this option at checkout and even include a personalized message.
A: You can reach us anytime through our Contact Us page or email us at info@yarnelegance.uk We typically respond within 24–48 hours.
