Refund Policy

Thank you for shopping with Yarn Elegance , We want you to love your bag, but if something isn’t right, we’re here to help.

Returns

• We accept returns within 14 days of delivery for a full refund. To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• Proof of purchase (order confirmation or receipt) is required.

Note: Sale items and custom/personalized orders are non-refundable unless they arrive damaged or defective.

How to Initiate a Return

• Please email us at yinfo@yarnelegance.uk or WhatsApp ‪+447898918347‬ with:
• Your order number
• The reason for the return
• Photos if the item is damaged or defective

Once approved, we’ll provide return shipping instructions. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@yarnelegance.uk or ‪+447898918347‬